REFER AI Knowledge Management Platform Case

Intelligent Knowledge Management Project for a Manufacturing Company

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The client is a manufacturing company with a diverse product line, making it challenging for customer service representatives to remember the detailed specifications and parameters of all products and provide quick responses to customer inquiries. By deploying a large language model-based knowledge management system, the company has implemented an intelligent question-answering service. Over 95% of product inquiries are now answered instantly by AI, significantly improving response speed and accuracy. This has not only increased customer satisfaction but also freed up customer service representatives to focus on more complex queries and tasks.