DDTS Smart Construction Management System Case

Implementation of a 4S (Smart Site Safety System) Project for a Long-Distance Pipeline in the Middle East

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The client, a manufacturing company operating in the Middle East, faced challenges in providing timely and accurate responses to customer inquiries due to the diverse range of products and the difficulty for customer service representatives to remember all product specifications and parameters. By deploying a large language model-based knowledge management system, the company has implemented an intelligent question-answering service. Over 95% of product inquiries are now answered instantly by AI, significantly improving response speed and accuracy. This has not only increased customer satisfaction but also freed up customer service representatives to focus on more complex queries and tasks.